Uniform shop locations are different for each school. Please navigate to your schools uniform store to find it's location.
Uniform shop times are different for each school. Please navigate to your schools uniform opening hours.
YES! Online ordering is available through Valour Schools. Navigate to your school to see your ordering options.
No, if you do not wish to create an account you can use the guest checkout option.
We accept the following payment methods: Visa | Mastercard| PayPal
Yes, shopping at Valourschools.com.au is 100% secure! The website is hosted and protected by Shopify Payments and processed through Stipe Payments Australia, an agent of National Australia Bank Limited.
Please contact our Customer Care team on 1300 VALOUR or send a screen shot of the statement and email to email@example.com for further assistance.
Please note, the payment page will only process the payment once. If you see multiple charges on your card then you may have:
a) clicked 'submit' more than once at the checkout stage due to poor internet connection b) moved back to update and/or change your order or details.
When you choose PayPal as a payment method, Valour passes on the shipping address for validation. The address for shipping must match the address for payment on your PayPal account to process successfully. This is to ensure your security and minimise fraudulent transactions.
Your order can be cancelled if it has not been shipped yet. Please send an email to your uniform shop as soon as possible to cancel your order.
SHIPPING AND DELIVERY
Delivery option are different for each school. Navigate to your school to check delivery options.
The warehouse is not open for order collections.
EXCHANGE / MISSING ITEMS / REFUNDS
If you have not received an email from your school regarding back ordered items, please contact your uniform shop as soon as possibleand let them know you have a missing item.
Each school will have different exchange and return processes. Please contact your relevant school for their exchange processes.
Secondhand uniforms are not available for purchase on Valour School. Contact your school, or school uniform shop to enquire if they accept second hand uniforms.
The best way to look after your apparel is a cold hand wash. You can also machine wash if you turn the fabric inside out. We suggest placing the item in a delicates washbag if you have one. Use cold or warm water for your wash cycle with a regular detergent. Hand inside out to air dry or put in a clothes dryer on low heat.
For stubborn or ground in stains, soak with pre-treat stain remover in cold water before washing. Do not rub the fabric as they may result in pilling.
In 2017 Valour’s founders built and opened a purpose-built manufacturing plant in Zhong Shan, China. It’s called Talon Global. From our Dural head office we can see what is happening at Talon Global, 24/7. A close friend of Valour’s founders manages the factory on their behalf.
Valour’s cut and sew garments are made at Talon Global. Our sublimated sportswear is manufactured in a Chinese factory that has a long-standing commercial relationship with us.
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