Valour Schools does not refund due to change of mind however we can exchange items which have not been used and have all tags left on should the garment not be suitable or ill fitting. Items that have been custom made eg: made to order with logos are classified as custom made and cannot be cancelled once ordered, due to them being custom and made to order. Any item that is deemed to be faulty will be refunded in line with Australian Consumer Law.
If something isn’t quite right with your order and your goods are in their original packaging and with the tags attached, Valour Schools is happy to exchange your item/s.
Please complete an Exchange Form and return it to:
Exchanges via School office-
Please take your completed Exchange Form and the items you are returning to school.
Please email us with your exchange form firstname.lastname@example.org
We will return your exchange with the next available delivery to the school.
You can send your exchange request directly to us and we will post out your exchange
Attention: Valour Schools
242D New line Road
All exchanges must include and exchange form containing your order number.